- About Us
- Contact Us
- Office Addresses
- General Terms & Conditions
- Passport, Visa & Health
- Frequently Asked Questions
- Cookies, Privacy & Security
- Useful Links
- Baggage Allowances
- Online Check In
- Airline Information
- Brochure Request
- Enquiry Form
- Modern Slavery Statement
Data we hold for all passengers
|Name - Title, Firstname and Surname||Booking of services||Airlines, GDS*, Hotels and other suppliers|
|Gender||Secure Flight Data||Airlines, GDS*, Overseas governments|
|Date of Birth||Secure Flight Data||Airlines, GDS*, Overseas governments|
Data we hold in addition for the lead passenger
|Full postal address, including postcode & country||Correspondence, payment & anti fraud checks||Payment gateway & anti fraud systems|
|Telephone Number(s)||Correspondence, anti fraud checks||Payment gateway & anti fraud systems|
|Email Address||Correspondence, marking & anti fraud checks||Payment gateway, suppliers, airlines, email marketing company|
|IP Address||Anti fraud checks, usage||Anti fraud systems, Google Analytics, Hotjar|
|Image of Passport and/or Visa **||Anti fraud checks||None|
* GDS - We use Global Distribution Systems (GDS) to book airline tickets on your behalf.
** Images are deleted once fraud checks are completed
Payment DetailsWhen you purchase a trip online, or pay for it online the payment details are passed directly to a third party. We DO NOT have any access to your card holder details (the exception being the last 4 digits of the card number, expiry date and the card scheme).We ask that you never send payment information via email, as this is insecure.
Access to Your DataWe hold your data in line with our data retention policy. If you would like to see what data we hold on you, please email firstname.lastname@example.org from the email address that we hold for you. Unfortunately for obvious security reasons we cannot accept requests from other email addresses. We will aim to respond to all requests within 7 working days.
Your rights to be forgottenIf you would prefer that we delete your personal details within our data retention policy, please email email@example.com from the email address that we hold for you. If you have a live booking with Travelpack, then we are unable to delete this data, until your trip has been completed. Unfortunately for obvious security reasons we cannot accept requests from other email addresses. We will aim to respond to all requests within 7 working days.
Data Retention Policy
Travelpack hold all booking data indefinitely, this is so we can analyse historically traveller data. We hold personal information related to the booking for a period of 1 year (365 days) after completion of your trip. At this point, all personal data is anonimised, unless requested sooner. We maintain a marketing email database, all email addresses on this list remain indefinitely unless unsubscribed. All our marketing emails provide the ability to unsubscribe, but if you wish to unsubscribe separately, email firstname.lastname@example.org from the email address you wish to remove.