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Travelpack Customer Reviews
Travelpack get some great reviews from our customers. Here is a random selection of those who commented using our online survey or who have written in about our call centre agents.

Compiled From :

734
Customer
Review
(last 12 months)

Service Rating

(last 12 months)
86%
Date Service Score Comments
Flights to Thailand
27-May-2020
Excellent

Customer Comments

Had to change ticket Date, most helpful, no problems, would use again for sure.

Flights to Australia
18-May-2020
Bad

Customer Comments

Poor. Waiting refund or voucher for 2 months AFTER the airline confirmed they have refunded the flights. £3000 out of pocket and appalling customer service telling me they will not even look at the refund for 3 months. EU law is 7 days so having to go to banks /small claims. Never again will I use this firm.

Flights to Panama
16-May-2020
Excellent

Customer Comments

Despite the Covid19 pandemic & a much increased workload, Travelpack were extremely responsive & helpful in getting my flights rebooked for later in the year. I was very impressed & will definitely be using them again to book my long haul flights.

Flights to South Korea
05-May-2020
Bad

Customer Comments

Very bad service. I will never use travelpack for my last life. When I ask something, they don’t react action. Even I emailed to them they do not answer. I am really disapointed

Flights to Thailand
05-May-2020
Bad

Customer Comments

by giving a full refund instead of the charges they make on the refund

Flights to Australia
03-May-2020
Excellent

Customer Comments

Very good exchange rate and good service

Flights to India
30-Apr-2020
Bad

Customer Comments

Dont know .

Flights to Greece
27-Apr-2020
Bad

Customer Comments

Not to trust!cancelled flight , never informed me till I called them same day had my flight .they don't refund me as requested but only telling me that British will issue a voucher which I don't want .British airways says in it site that you can request from your agent a voucher or full refund .contacting my bank and advice bureau to get through

Flights to Ethiopia
23-Apr-2020
Excellent

Customer Comments

It was Very nice

Flights to Thailand
21-Apr-2020
Good

Customer Comments

i had difficulty getting through due to the current situation but once i was through the agent resolved my problem with 100% satisfaction

Flights to Philippines
21-Apr-2020
Bad

Customer Comments

im waiting to contact with me nothing
only i contract them

Flights to Czech Republic
16-Apr-2020
Bad

Customer Comments

None of the customer service can help.

Flights to China
14-Apr-2020
Bad

Customer Comments

Never respond to emails (been waiting for a response since January so before things got hectic with coronavirus - several emails in, still nothing), would never use again

Flights to Seychelles
11-Apr-2020
Bad

Customer Comments

Price was competitive, and booking went fine. Until there no problem but then chaos started.

1. My flight is cancelled and NOBODY contacted me. Bad
2. I contacted them to ask refund. They said yes no problem BUT we will charge you a 28.50£ administration fees per person, which is TERRIBLE and ILLEGAL cause not written anywhere in their term and conditions.
3. Impossible to speak to a manager or something and only thing I am told is to send an email which might be answered at one point by their manager ....

Shocking customer service that is.

Flights to United Kingdom
03-Apr-2020
Bad

Customer Comments

Terrible. No help when Coronavirus changed travel plans

Flights to India
31-Mar-2020
Bad

Customer Comments

Customer Care centre is the worst I have ever experienced . For three days I had been holding on for 5-6 hrs at a time and never got answered .

However , when I managed to get to the Office in Wembley the service was excellent .

Flights to Japan
31-Mar-2020
Excellent

Customer Comments

Travelpack came through for us in the Covid-19 situation by helping us get home early from our trip to Japan. We were booked to fly home in a months time but when the government urged Britain's to come home asap, we phoned Travelpack and they managed to get us on a flight in a days time. We were really grateful as the price of booking a new flight home had gone up to £3k-£4k, so they saved us a lot of money.

Flights to Philippines
30-Mar-2020
Excellent

Customer Comments

helpfull staff at the wembley branch.

Flights to Hong Kong
30-Mar-2020
Bad

Customer Comments

Tried calling TRAVELPACK multiple times but the connection was so bad that virtually nothing could be heard. Operator promised to get back to me with a piece of information but she never did. Tried to email them but hey never replied. Very frustrating experience

Flights to Taiwan
28-Mar-2020
Bad

Customer Comments

Terrible, unresponsive, unresponsible, will never use again.