Had to change ticket Date, most helpful, no problems, would use again for sure.
Poor. Waiting refund or voucher for 2 months AFTER the airline confirmed they have refunded the flights. £3000 out of pocket and appalling customer service telling me they will not even look at the refund for 3 months. EU law is 7 days so having to go to banks /small claims. Never again will I use this firm.
Despite the Covid19 pandemic & a much increased workload, Travelpack were extremely responsive & helpful in getting my flights rebooked for later in the year. I was very impressed & will definitely be using them again to book my long haul flights.
Very bad service. I will never use travelpack for my last life. When I ask something, they don’t react action. Even I emailed to them they do not answer. I am really disapointed
by giving a full refund instead of the charges they make on the refund
Very good exchange rate and good service
Dont know .
Not to trust!cancelled flight , never informed me till I called them same day had my flight .they don't refund me as requested but only telling me that British will issue a voucher which I don't want .British airways says in it site that you can request from your agent a voucher or full refund .contacting my bank and advice bureau to get through
It was Very nice
i had difficulty getting through due to the current situation but once i was through the agent resolved my problem with 100% satisfaction
im waiting to contact with me nothing only i contract them
None of the customer service can help.
Never respond to emails (been waiting for a response since January so before things got hectic with coronavirus - several emails in, still nothing), would never use again
Price was competitive, and booking went fine. Until there no problem but then chaos started. 1. My flight is cancelled and NOBODY contacted me. Bad2. I contacted them to ask refund. They said yes no problem BUT we will charge you a 28.50£ administration fees per person, which is TERRIBLE and ILLEGAL cause not written anywhere in their term and conditions. 3. Impossible to speak to a manager or something and only thing I am told is to send an email which might be answered at one point by their manager .... Shocking customer service that is.
Terrible. No help when Coronavirus changed travel plans
Customer Care centre is the worst I have ever experienced . For three days I had been holding on for 5-6 hrs at a time and never got answered .However , when I managed to get to the Office in Wembley the service was excellent .
Travelpack came through for us in the Covid-19 situation by helping us get home early from our trip to Japan. We were booked to fly home in a months time but when the government urged Britain's to come home asap, we phoned Travelpack and they managed to get us on a flight in a days time. We were really grateful as the price of booking a new flight home had gone up to £3k-£4k, so they saved us a lot of money.
helpfull staff at the wembley branch.
Tried calling TRAVELPACK multiple times but the connection was so bad that virtually nothing could be heard. Operator promised to get back to me with a piece of information but she never did. Tried to email them but hey never replied. Very frustrating experience
Terrible, unresponsive, unresponsible, will never use again.