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0208 585 4080
(Outside UK): +44 208 585 4080

Frequently Asked Questions

What are your terms & conditions?

Why have you contacted me telling there is a problem with the fare quoted?

Why can't you refund my payment by card immediately?

Can I make changes or cancel my flight?

What is your Refund Policy?

How can I pay for my holiday?

Are there any specific conditions related to your charter flights?

Are there any specific FAQs for hotels?

How many hours prior to departure should I check in?

What is a Code share flight?

What is an eticket?

What are the new requirements for entry to the US under the Waiver scheme?

Do you have any advice on travelling safely?

Are there any restrictions on multiple entry Indian Visas?

What is US Airways policy on checked baggage?

What is Delta Airlines policy on checked baggage?

What is Travelpack Price Match?

What is 3D secure Payment?

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate