Frequently Asked Questions
This can depend on the specific airline, but generally:
* International flights - at least 3 hours before depature
* European Destinations - at least 2 hours before departure
* Domestic - at least one hour before departure
Many of the cheaper tickets are non refundable. This means that you will lose your money if you choose to cancel. Some tickets are changeable, but usually for a fee. The most restrictive tickets are non changeable also, to change these you would effectively cancel and rebook
For all customers now travelling under the waiver scheme you will need to apply for an Electronic System for Travel Authorisation (ESTA) prior to travel. This applies to UK passport holders along with a number of other countries.
For details on how to apply please read this notice
, or for more details read the factsheet about ESTA
or call our reservations department to speak to a consultant if you require help.
To apply online please visit https://esta.cbp.dhs.gov
. To read more information see this leaflet
All our bookings are taken subject to our Booking Conditions
. Please read these in conjunction with your invoice.
Online bookings are subject to the following Conditions
For online transactions we accept most credit cards (including Mastercard, Visa, American Express) and debit cards.
For offline transactions we also accept cheques (although sufficient time for clearance will be required), bank transfers and cash (only paid directly to one of our branches)
An eticket is an electronic ticket. Most airlines now issue an eticket now instead of a paper ticket. This has a number of distinct advantages:
* You cannot forget or lose it
* It can be issued quickly and you do not have to wait for it's arrival
* At some airports you can check in using checkin machines avoiding queuing
US Airways announced a new baggage policy regarding checked baggage. All customers will be charged $25 for checking a 2nd bag. For more details read this press release
The Civil Aviation Authority publishes a travel safety guide. Click to download a copy of the Travelling Safely Guide
Delta have announced a new baggage policy regarding checked baggage. All customers will be charged $50 for checking a 2nd bag. For more details read this press release
Refunds will not be paid until they have been received by Travelpack from the relevant airline. Usually a delay of 8-10 weeks may be incurred but in some cases (e.g. lost tickets) this delay may be increased by up to 9 months.
The Ministry of Home Affairs in India have advised of some new restrictions for travellers who are using a multiple entry tourist visa to visit India with immediate effect:
There must be a gap of at least two months between visits to India.
Any person visiting the country within two months of the previous visit must, in advance of travel, obtain special permission from a local Mission Post or Embassy.
It is essential that you are aware of these restrictions as you will be denied entry into India upon arrival.
Many airlines sell seats on flights not operated by themselves. They will typically create their own flight number, although the flight itself is operated by someone else. Whenever possible we will inform you if the flight is being operated by another carrier. The checkin details at the airport will usually detail all the flight numbers a flight holds including the codeshare ones.
Our supplier has their own set of frequently asked questions. Please click on the Hotel FAQ Link