Travelpack Customer Reviews
Travelpack get some great reviews from our customers. Here is a random selection of those who commented using our online survey or who have written in about our call centre agents.

Compiled From :

981
Customer
Review
(last 12 months)

Service Rating

(last 12 months)
91%
Date Service Score Comments
Flights to Canada
09-Feb-2016
Excellent

Customer Comments

booking made easy

Flights to Canada
09-Feb-2016
Excellent

Customer Comments

easy booking process

Flights to Pakistan
09-Feb-2016
Good

Customer Comments

Cheap prices

Flights to Canada
09-Feb-2016
Excellent

Customer Comments

I booked two returns to Vancouver but due to seat availability could not return direct only via Toronto. I went onto WestJets site the following day and saw availability. I contacted WestJet but they referred me to Travelpack, who told me there was no availability. I ended up with a 3 way conference call and Travelpack were correct, the WestJet website was not real time. However later that day the Travelpack agent called me and asked if I still wanted direct flights back to London. I said Yes and he said he had seen two become available and reserved them before calling me to confirm. Now that is excellent service!

Flights to Australia
09-Feb-2016
Good

Customer Comments

This is the first time I had heard of and used travel pack so far so good !!

Flights to India
09-Feb-2016
Excellent

Customer Comments

It was easy to use. and my e Ticket was sent immediately. I would use the service again. I would recommended the service.

Flights to Goa (India)
09-Feb-2016
Excellent

Customer Comments

All has been fine

Flights to Malta
08-Feb-2016
Good

Customer Comments

would happily use again

Flights to Canada
08-Feb-2016
Poor

Customer Comments

Travelpack said they had phoned Westjet in response to my question regarding checked baggage. They clearly did not do this. I should have booked directly with Westjet

Our Response

Thank you for choosing Travelpack to book your flight to Toronto. Please can you email me your question and I will revert back with the answer. vishal.patel@travelpack.com . For the class you are booked in it will be CAD25.00 per sector for the first bag, per person. So CAD100.00 in total. This is payable at the airport or at online check in. We are in conversations with the airline to allow us to pre-book this or include in the price. We are a preferred partner of West Jet. Apologies for the unclear communication. kind regards Vishal Patel

Flights to India
08-Feb-2016
Good

Customer Comments

This is my 3rd time booking with travel pack. Overall I always had good experience while booking flight with them.

Agents are polite and willing to help customer for change or preferences. Atleast they don't have attitude of passing the bug to others if they can't resolve it like south** travels where I used to do all my bookings and had terrible experience when I had to change my inbound date I was forced to buy very expensive ticket in the name of fare difference and availability clause.

I would always recommend travelpack as they are interested in customers needs and preference and not just only business profit asking you to buy expensive tickets by saying nothing available at moment everythg sold out.

Flights to Philippines
08-Feb-2016
Excellent

Customer Comments

Excellent

Flights to Italy
08-Feb-2016
Good

Customer Comments

good, professional service

Flights to New Zealand
07-Feb-2016
Good

Customer Comments

Good website and best price for most direct flight back to new zealand at short notice

Flights to Canada
07-Feb-2016
Excellent

Customer Comments

Super

Flights to Indonesia
07-Feb-2016
Excellent

Customer Comments

Excellent customer service. Very helpful

Flights to India
07-Feb-2016
Excellent

Customer Comments

excellent

Flights to India
07-Feb-2016
Good

Customer Comments

Very easy to book on the website

Flights to Uganda
07-Feb-2016
Excellent

Customer Comments

Purchasing flights from Travelpack was simple and quick. I would definitely buy from them again.

Flights to U.A.E.
06-Feb-2016
Good

Customer Comments

Very useful I was able to get cheap deal.

Flights to United States of America
06-Feb-2016
Excellent

Customer Comments

The consultant dealing with my booking was very helpful.