Travelpack Customer Reviews
Travelpack get some great reviews from our customers. Here is a random selection of those who commented using our online survey or who have written in about our call centre agents.

Compiled From :

2043
Customer
Review
(last 12 months)

Service Rating

(last 12 months)
92%
Date Service Score Comments
Flights to Canada
26-Jul-2016
Excellent

Customer Comments

Straight forward booking, great service

Flights to Iraq
26-Jul-2016
Excellent

Customer Comments

Excellent service staff very helpful good communication.

Flights to Thailand
25-Jul-2016
Good

Customer Comments

Good service, very helpful

Flights to Malaysia
25-Jul-2016
Good

Customer Comments

Quick and efficient. Good alternatives suggested.

Flights to Canada
24-Jul-2016
Excellent

Customer Comments

It was quick and easy to use. I've had no problems other than the repeated requests for feedback.

Flights to Philippines
24-Jul-2016
Good

Customer Comments

Okay

Flights to Australia
24-Jul-2016
Excellent

Customer Comments

Would recommend Travel pack, very clear and easy to use website. No hidden extras and excellent customer services.

Flights to China
24-Jul-2016
Good

Customer Comments

quick service, could have payments problems

Flights to Sri Lanka
24-Jul-2016
Good

Customer Comments

Good

Flights to Australia
24-Jul-2016
Excellent

Customer Comments

I was unsure of the details in my booking and so I rang the Travelpack and they were very helpful and reassured me that everything was as it should be.

Flights to Uganda
24-Jul-2016
Excellent

Customer Comments

the service was quick, clear, nothing hidden, excellent, I even received a phone call to make sure that my names were spelt right and the lady who called was very polite.

Flights to Rwanda
23-Jul-2016
Poor

Customer Comments

I was very disappointed with the website.I was distressed following the death of my husband.I went through the full booking including giving my credit card details and the itenary was confirmed.Then I was advised that I had to pay another fee literally same amount as what I had already paid as apparently fares had gone up making £750 go up to ? £1600 approximately.While I was completing all this there was an someone at the end of the line as I wanted to make sure I made no mistakes

Flights to India
23-Jul-2016
Excellent

Customer Comments

Would have liked a cheaper flight!

Flights to South Africa
23-Jul-2016
Good

Customer Comments

outward journey was ok but return was bad because we had a cancelled flight from Harare. It was expensive overall because we had to stay an extra night after re-booking the flight and checking back in with our baggage. I lost a days work the Monday (18th July). The airline failed make clear what had happene

Flights to Czech Republic
23-Jul-2016
Bad

Customer Comments

Sprzedali bilet ktory był juz niedostępny w liniac lotniczych

Flights to United Kingdom
23-Jul-2016
Excellent

Customer Comments

Great

Flights to Canada
23-Jul-2016
Excellent

Customer Comments

I have already recommended your company to someone else and they have made a booking. I am very hppy I found you. Mrs Ridgway

Flights to South Korea
23-Jul-2016
Poor

Customer Comments

I bought a ticket, after few minutes they call me said the seat wasn't available. So they proposed me to change flights. I refused and I got back my money.

Flights to Thailand
22-Jul-2016
Excellent

Customer Comments

Fast respond

Flights to Philippines
22-Jul-2016
Excellent

Customer Comments

First time transaction conducted smoothly without any hitches. Initial search in the morning was completed with e-tickets in my inbox by mid afternoon. Would have preferred to have used PayPal which was not an available option.
I shall return to Travelpack for future travels.