Overall a good experience, and generally clear, however I was uncertain as to whether checked bags were included in the price or not. This was not confirmed until I received the receipt via e-mail.
I purchased return tickets from England to Brazil with my boyfriend over the phone. We chose the same tickets for same day and time and completed the purchase together. Both purchases were beautifully completed. However, my boyfriend got an email with a confirmation and I got an email saying that my flights were unavailable. I received a call from a Travelpack agent saying that the flights were unavailable and I had to chose a different flight for the same price. So I told her that the money had been debited from my account so I understood the purchase had been completed. Plus, I wanted to travel WITH my boyfriend, not separately. Turns out that he says that the flights ARE available, but they are £40 more expensive, and they say it is a glitch in their system that did not update the correct price. I believe it is completely unacceptable that a company decides to charge THE CUSTOMER for a glitch that they are admitting that is theirs. Completely disrespectfully taking the mickey! Thanks for an AWFUL customer experience, Travelpack!
My booking was fine but I had a terrible trip and was mistreated by Air France
Very easy booking not difficult.
We dealt with Goa office in the 3 years and must add that Mary Barboza and her team in Goa were very very helpful.Travel pack is our agent for last 6/7 years!
Tricky itinerary but they still sorted it!
Value for money
They charged us for a flight that wasn't available, took forever to refund the money thereby making us miss other deals because the funds were unavailable. ultimately having to pay more than £100 extra for the next ticket. There was no compensation at all from Travel pack. We will not be using their services in the future, nor recommending.
I thought there response was very swift and efficient. I had the booking and the tickets by return of email. Great.
Very helpful service. Good coordination.
I am really pleased with Travelpack. My son, who lives in Bali, searched for flights and told me to contact Travelpack. I live in England and I'm So glad I did that day. t was a very good deal but was not entirely happy with the airline he'd picked for me, but booked it anyway as the price was right. So imagine my delight when Travelpack phoned me with a better deal at no extra cost, I was impressed and very happy with my new flights. I would certainly recommend you to all my friends. and aquaintances. Also I had quite a few questions as I'm not very up with online stuff and they were very patient and put my mind at rest. Exellent service.
Good friendly n understanding the holiday plan
The agent Nancy was extremely polite and helpful throughout my query and done a great job in organising my tickets, seats and other requested items.She is well conversant with her role as an agent. For me I saved some £££ to spend on duty free
The whole process was easy to use and understand at each stage. Will recommend and use again.
Easy to use, speedy service cheers
excellent staff who took my order& she was very helpful & understanding my needs.
Very good service
Good company to do business with