Travelpack Customer Reviews
Travelpack get some great reviews from our customers. Here is a random selection of those who commented using our online survey or who have written in about our call centre agents.

Compiled From :

1450
Customer
Review
(last 12 months)

Service Rating

(last 12 months)
92%
Date Service Score Comments
Flights to Portugal
30-Apr-2016
Excellent

Customer Comments

The staff on the counters are good, friendly and have good knowledge of travel specially Mrs Rodrigues. My experience with Travelpack is for last two years and the service I received was to my expectation.

Flights to Qatar
30-Apr-2016
Bad

Customer Comments

no any good staff and services

Our Response

Dear Mr Abdelfatah, thank you for choosing Travelpack for your flight to Doha. I can see you booked online and then we received information on the date of the flight from the airline that you did not check in on time. I can see from the booking notes that we had quoted you the date change fee. Please let me know if there is anything further we can do for you. We very much care about our clients. The date change fees are all determined by the airline and something out of our control. vishal.patel@travelpack.com kind regards Vishal Patel 

Flights to Kenya
30-Apr-2016
Good

Customer Comments

Good service

Flights to Canada
30-Apr-2016
Excellent

Customer Comments

Easy to use and fast

Flights to United States of America
30-Apr-2016
Excellent

Customer Comments

Very helpful ..

Flights to Canada
30-Apr-2016
Excellent

Customer Comments

Very happy with the price and was quick and easy to order the tickets.

Flights to Nepal
29-Apr-2016
Good

Customer Comments

It was fine. Maybe next time again.

Flights to Jamaica
29-Apr-2016
Good

Customer Comments

Good

Flights to South Africa
29-Apr-2016
Excellent

Customer Comments

All clear. Best price available.

Flights to India
29-Apr-2016
Excellent

Customer Comments

Sunny Singh is an excellent rep for Travelpack. He was very efficient and helpful and a pleasure to deal with in all aspects from a to z. In fact he was so helpful and friendly last time that we felt we should like to get in touch with him again. Sunny was recommended by a good friend. His after service is also very good and caring and gives a unique personal tailored experience, right up to boarding the flight and landing at destination safely. Thank you!!!

Flights to Canada
29-Apr-2016
Excellent

Customer Comments

Mr. Noel Fernandes.

He has proved to be an absolute credit to Travelpack.

We could not have managed to book the airline ticket for our daughter,
from Whitehorse to Vancouver & from Vancouver to Heathrow London
without his experience, knowledge and advice.
He deserves recognition for all his hard work and efforts.
the way he has advised us is simply outstanding.

We will definitely recommend Travelpack and definitely
buy from them again.

Flights to Canada
29-Apr-2016
Good

Customer Comments

All seems to be fine, I was initially anxious to go ahead with Travelpack because of the amount of negative feedback and I'm still not able to make the link to www.mytripandmore.com work so that I can get an E ticket receipt.
Ticket price was very reasonable

Our Response

Thank you for booking your flight to Calgary with Travelpack. In order to print the ticket, go to www.mytripandmore.com and put in your reservation number as MMJO2X  and your surname and you would be able to. Please feel free to call our reservation staff for any help what so ever. Best regards, Meryl Dsouza.

Flights to India
29-Apr-2016
Excellent

Customer Comments

Excellent.

Our Response

Thank you for choosing Travelpack to book your flight to Goa. We appreciate the positive review and are glad that we were able to meet your expectations. Best regards, Meryl Douza. 

Flights to Saudi Arabia
29-Apr-2016
Excellent

Customer Comments

Brilliant easy and efficient service and excellent prices too.

Our Response

Thank you for booking your flight to London with Travelpack. We are glad to know that you liked the prices and the service provided. We hope you will continue to use us for all your travel needs. Best regards, Meryl Dsouza. 

Flights to Canada
28-Apr-2016
Bad

Customer Comments

I missed my flight on Friday because of the traffic that was on the road traveling from a long distance and your customers service wasn't understanding at all as they were rude I was disappointed I couldn't get it rebooked ,So had to get a new one. I wouldn't consider this agency

Our Response

Dear Mr Mushati, thank you for taking the time to leave your feedback. We very much care about our customers and I personally will not tolerate any of our team being rude to any of my clients. I will be investing the matter further. We have your mobile number and assume you called us from that number. I will pull of the call recording and co-ordinate with you directly once i have listened to the recording. kind regards Vishal Patel

Flights to United States of America
28-Apr-2016
Excellent

Customer Comments

They were very friendly and helpful through the process of changing my flight

Our Response

Thank you for booking your flight to New York with Travelpack. We are glad that you are pleased with the services provided by our staff. We hope you will continue to book with us. Best regards, Meryl Dsouza.

Flights to India
28-Apr-2016
Excellent

Customer Comments

Booked flights no problem made a mistake and called the girl was very helpfull and fixed my mistake

Our Response

Thank you for choosing Travelpack to book your flights to Goa. We are glad to know that our staff was able to meet your expectations. Thanks for the review and for your continued patronage. Best regards, Meryl Dsouza.

Flights to U.A.E.
28-Apr-2016
Excellent

Customer Comments

Wonderful issuing tickets in less than half an hour service
Thank you very much

Our Response

Thank you for booking your flight to Dubai with Travelpack. We are glad to hear that you are pleased with the services provided. We aim to be one of the best in the industry. Best regards, Meryl Dsouza.

Flights to India
28-Apr-2016
Excellent

Customer Comments

It was so simple to book the tickets. We got the confirmation immediately. Good prices.

Our Response

Thank you for choosing to book your flight to Mumbai with Travelpack. We appreciate the positive review on the ease of booking with us. And we hope you will continue to use us for all your travel needs. Best regards, Meryl Dsouza.

Unknown
28-Apr-2016
Bad

Customer Comments

The reason I rate this service bad is because I booked a hotel for my sister and nieces for my wedding at a budget I can afford. To then get a call from the hotel to say the price was wrong on the site and they want me to pay £85 more. This was my first time using this site safe to say I will not be a returning user.

Our Response

Dear Miss Wickers, thank you for taking my call and understanding this was not something Travelpack had any knowledge of. I promise you that we will honour the price charged and we are going to get the appropriate guarantees that your booking is not cancelled. I apologise for the inconvenience, I have emailed you my contact details and will be in touch shortly. best regards Vishal Patel