Travelpack Customer Reviews
Travelpack get some great reviews from our customers. Here is a random selection of those who commented using our online survey or who have written in about our call centre agents.

Compiled From :

2407
Customer
Review
(last 12 months)

Service Rating

(last 12 months)
92%
Date Service Score Comments
Flights to Thailand
27-Sep-2016
Poor

Customer Comments

Third party payment is ridiculous for people that are travelling. I nearly missed my flight because of it.

Flights to Canada
26-Sep-2016
Excellent

Customer Comments

Very good service

Flights to Thailand
26-Sep-2016
Excellent

Customer Comments

Service was sufficient and easy to use , and I would recommend to others.

Our Response

Thank you for booking your flight to Edinburgh with Travelpack. Our goal is to provide a consistent and exemplary level of customer service. Thanks for the recommendation. Best regards, Meryl Dsouza.

Flights to Uganda
26-Sep-2016
Excellent

Customer Comments

Found flights to entebbe quickly and at a very competitive price.Would use again in the future.

Our Response

Thank you for choosing Travelpack to book your flight to Entebbe. We appreciate the positive review on the ease of booking with us and also on the competitive fares offered. We aim to provide the best customer service possible. Best regards, Meryl Dsouza.

Flights to Hungary
26-Sep-2016
Excellent

Customer Comments

Excellent

Our Response

Thank you for booking your flight to Budapest with Travelpack. We are committed to providing our customers with the best possible service and to improving it every day. Best regards, Meryl Dsouza.

Flights to Australia
26-Sep-2016
Excellent

Customer Comments

Hassle free, would definatly book again:)

Our Response

Thank you for choosing Travelpack to book your flight to Brisbane. We aim to provide superior service in every aspect of our customer's booking experience. Best regards, Meryl Dsouza. 

Flights to Italy
26-Sep-2016
Good

Customer Comments

I've sent them an email and I received a quick and helpful answer.

Our Response

Thank you for booking your flight to Naples with Travelpack. Our goal is to provide a consistent and exemplary level of customer service. Best regards, Meryl Dsouza.

Flights to India
26-Sep-2016
Excellent

Customer Comments

booked my tickets online...competitive fast service ,,thank you

Our Response

Thank you for booking your flight to Rajkot with Travelpack. We aim to provide the best customer service possible and we hope that you will continue to book with us. Best regards, Meryl Dsouza.

Flights to United States of America
25-Sep-2016
Excellent

Customer Comments

Always perfect! :)

Our Response

Thank you for booking your flight to Jacksonville with Travelpack. We are committed to providing our customers with the best possible service and to improving it every day. Best regards, Meryl Dsouza.

Unknown
25-Sep-2016
Good

Customer Comments

Only booked a hotel, but felt like I was booking a flight as kept being called a passenger! Took a long time for conformation and I began to think I had been duped, not a pleasant feeling at all. Not sure that I would use again.

Our Response

Dear Mrs Richards,
Thank you for choosing Travelpack to book your hotel at Bristol. We very much appreciate your constructive feedback and will inform the relevant department to make the changes in our communications. With regards to the speed of receiving your confirmation, this should have been an instant confirmation with a booking reference. The hotel voucher was emailed the following morning. Apologies for the concern, this will also be addressed. 
Best regards, 
Meryl Dsouza.

Unknown
25-Sep-2016
Poor

Customer Comments

No confirmation e mail at all. Had to ring up to prompt.

Flights to Turkey
25-Sep-2016
Excellent

Customer Comments

We had a best flights and best price thanks

Our Response

Thank you for booking your flight to Istanbul with Travelpack. We appreciate the positive review and look forward to your continued patronage with us. Best regards, Meryl Dsouza.

Flights to South Africa
25-Sep-2016
Excellent

Customer Comments

One word: Reliability

Our Response

Thank you for booking your flight to Johannesburg with Travelpack.  We aim to provide superior service in every aspect of our customer's booking experience.Best regards, Meryl Dsouza.

Flights to India
25-Sep-2016
Excellent

Customer Comments

Booking done by Mary excellent price and service will definitely be using her again

Our Response

Thank you for booking your flight to Amritsar with Travelpack. We are glad to hear that you are pleased with the service provided by our staff and found our prices competitive. Thanks for your continued patronage. Best regards, Meryl Dsouza. 

Unknown
24-Sep-2016
Excellent

Customer Comments

very helpful courteous and respectful

Our Response

Thank you for booking your hotel stay in Richmond with Travelpack. We aim to provide the best customer service possible and we hope that you will continue to book with us. Best regards, Meryl Dsouza.

Flights to Bangladesh
24-Sep-2016
Good

Customer Comments

The person i spoke to explained things to me clearly

Our Response

Thank you for booking your flight to Dhaka with Travelpack. We are committed to providing our customers with the best possible service and to improving it every day. Best regards, Meryl Dsouza.

Flights to Indonesia
24-Sep-2016
Excellent

Customer Comments

Everything went without a hitch

Our Response

Thank you for booking your flight to Denpasar with Travelpack. We aim to provide the best customer service possible and we hope that you will continue to book with us. Best regards, Meryl Dsouza. 

Flights to Thailand
23-Sep-2016
Excellent

Customer Comments

Very good service

Our Response

Thank you for booking your flight to Ko Samui with Travelpack. We aim to provide the best customer service possible and we hope that you will continue to book with us for all your future travel related needs. Best regards, Meryl Dsouza.

Flights to India
23-Sep-2016
Excellent

Customer Comments

They are always very friendly and efficient. They go out of their way to find the best deal to suit your needs. I always go back to them.

Our Response

Thank you for booking your flight to London with Travelpack. We aim to provide the best customer service possible and thanks for your continued patronage. Best regards, Meryl Dsouza.

Flights to Malaysia
22-Sep-2016
Excellent

Customer Comments

Efficient

Our Response

Thank you for booking your flight to Kuala Lumpur with Travelpack. We are committed to providing our customers with the best possible service and to improving it every day. Best regards, Meryl Dsouza.