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Travelpack Customer Reviews
Travelpack get some great reviews from our customers. Here is a random selection of those who commented using our online survey or who have written in about our call centre agents.

Compiled From :

1029
Customer
Review
(last 12 months)

Service Rating

(last 12 months)
88%
Date Service Score Comments
Flights to United States of America
21-Oct-2018
Excellent

Customer Comments

Very helpful. Answered all queries promptly by phone. I would have no hesitation in using them again Thank you very much

Flights to Thailand
21-Oct-2018
Excellent

Customer Comments

Very good comunnication

Flights to Germany
21-Oct-2018
Bad

Customer Comments

Booked flights only to receive a phone call hours later to inform me that there was an error on their side and they have now managed to secure me flights at an escalated cost! They told me that during the time it took for them to get the new flights - prices had risen. I checked online and they had not. I’m fact some airlines were now advertising lower fares. It made me question if the “increased” fare a way for them to increase their margin?
Customer service rep was rude and unhelpful.
Needless to say, I canceled the booking promptly. Do not recommend.

Flights to Pakistan
21-Oct-2018
Excellent

Customer Comments

Very nice service

Flights to Switzerland
20-Oct-2018
Poor

Customer Comments

The night team has very poor knowledge.They were blaming on BA giving wrong info.
Also i was in a que for more than 45minutes....after midnight...

Next day they were so much quicker...strange...

Flights to United States of America
20-Oct-2018
Good

Customer Comments

The website was an easy one to use. The only fault is there is no luggage included in the price.

Flights to China
20-Oct-2018
Excellent

Customer Comments

Simple and easy booking process. Efficient email communication.

Flights to Switzerland
20-Oct-2018
Excellent

Customer Comments

Easy to book

Flights to South Africa
19-Oct-2018
Excellent

Customer Comments

Quick, accurate notification. Easy payment _ A seamless flight with Qatar.
Well done !!!

Flights to Somalia
18-Oct-2018
Good

Customer Comments

yes I will recommend them and use them in the future

Flights to South Korea
18-Oct-2018
Excellent

Customer Comments

good

Flights to Thailand
18-Oct-2018
Excellent

Customer Comments

Super

Flights to Germany
17-Oct-2018
Excellent

Customer Comments

good

Flights to United States of America
17-Oct-2018
Poor

Customer Comments

I was not comfortable with the way times of flights were changed after the booking.

Flights to Thailand
17-Oct-2018
Good

Customer Comments

This was good service but their systems wasn’t 100% compatible with the airline’s. So my first name was processed with “mr” following it. Apparently the airline have told me this should not be a problem but I will be slightly worried until I know I’m checked in without an issue. Otherwise good service hence 4****

Flights to South Korea
17-Oct-2018
Excellent

Customer Comments

People complained about their service but for me, was straight. Tickets came at the same day. Cheapest ticket in the markets

Flights to United Kingdom
17-Oct-2018
Excellent

Customer Comments

Very good, easy to follow instructions and my booking information was confirmed with my airline on checking in

Flights to India
16-Oct-2018
Excellent

Customer Comments

Yes,definitely
Helpful,professional service.

Flights to South Africa
16-Oct-2018
Excellent

Customer Comments

quick and efficient and cheep

Flights to Qatar
15-Oct-2018
Good

Customer Comments

We were looking for cheap flights to Qatar and went through skyscanner. The websites was easy to follow and we had to ring the call centre the guy we spoke to was very helpful thank you .