Travelpack Customer Reviews
Travelpack get some great reviews from our customers. Here is a random selection of those who commented using our online survey or who have written in about our call centre agents.

Compiled From :

1862
Customer
Review
(last 12 months)

Service Rating

(last 12 months)
92%
Date Service Score Comments
Flights to Canada
30-Jun-2016
Good

Customer Comments

Overall a good experience, and generally clear, however I was uncertain as to whether checked bags were included in the price or not. This was not confirmed until I received the receipt via e-mail.

Flights to Brazil
30-Jun-2016
Bad

Customer Comments

I purchased return tickets from England to Brazil with my boyfriend over the phone. We chose the same tickets for same day and time and completed the purchase together. Both purchases were beautifully completed. However, my boyfriend got an email with a confirmation and I got an email saying that my flights were unavailable. I received a call from a Travelpack agent saying that the flights were unavailable and I had to chose a different flight for the same price. So I told her that the money had been debited from my account so I understood the purchase had been completed. Plus, I wanted to travel WITH my boyfriend, not separately. Turns out that he says that the flights ARE available, but they are £40 more expensive, and they say it is a glitch in their system that did not update the correct price. I believe it is completely unacceptable that a company decides to charge THE CUSTOMER for a glitch that they are admitting that is theirs. Completely disrespectfully taking the mickey! Thanks for an AWFUL customer experience, Travelpack!

Flights to Brazil
30-Jun-2016
Good

Customer Comments

My booking was fine but I had a terrible trip and was mistreated by Air France

Flights to India
30-Jun-2016
Excellent

Customer Comments

Very easy booking not difficult.

Flights to India
30-Jun-2016
Excellent

Customer Comments

We dealt with Goa office in the 3 years and must add that Mary Barboza and her team in Goa were very very helpful.
Travel pack is our agent for last 6/7 years!

Flights to United States of America
29-Jun-2016
Excellent

Customer Comments

Tricky itinerary but they still sorted it!

Flights to France
29-Jun-2016
Excellent

Customer Comments

Value for money

Flights to Barbados
29-Jun-2016
Bad

Customer Comments

They charged us for a flight that wasn't available, took forever to refund the money thereby making us miss other deals because the funds were unavailable. ultimately having to pay more than £100 extra for the next ticket. There was no compensation at all from Travel pack. We will not be using their services in the future, nor recommending.

Flights to Canada
29-Jun-2016
Excellent

Customer Comments

I thought there response was very swift and efficient. I had the booking and the tickets by return of email. Great.

Flights to India
29-Jun-2016
Excellent

Customer Comments

Very helpful service. Good coordination.

Flights to Indonesia
29-Jun-2016
Excellent

Customer Comments

I am really pleased with Travelpack. My son, who lives in Bali, searched for flights and told me to contact Travelpack. I live in England and I'm So glad I did that day. t was a very good deal but was not entirely happy with the airline he'd picked for me, but booked it anyway as the price was right. So imagine my delight when Travelpack phoned me with a better deal at no extra cost, I was impressed and very happy with my new flights. I would certainly recommend you to all my friends. and aquaintances. Also I had quite a few questions as I'm not very up with online stuff and they were very patient and put my mind at rest. Exellent service.

Flights to United States of America
29-Jun-2016
Excellent

Customer Comments

Good friendly n understanding the holiday plan

Flights to Tanzania
29-Jun-2016
Excellent

Customer Comments

The agent Nancy was extremely polite and helpful throughout my query and done a great job in organising my tickets, seats and other requested items.

She is well conversant with her role as an agent. For me I saved some £££ to spend on duty free

Flights to India
28-Jun-2016
Good

Customer Comments

The whole process was easy to use and understand at each stage. Will recommend and use again.

Flights to Germany
28-Jun-2016
Excellent

Customer Comments

Easy to use, speedy service cheers

Flights to India
28-Jun-2016
Excellent

Customer Comments

excellent staff who took my order
& she was very helpful & understanding my needs.

Flights to United States of America
28-Jun-2016
Good

Customer Comments

no comment

Flights to India
28-Jun-2016
Excellent

Customer Comments

Very good service

Flights to Singapore
28-Jun-2016
Excellent

Customer Comments

Good company to do business with

Flights to India
28-Jun-2016
Good

Customer Comments

Good service